Frequently Asked Questions
Questions
However, we have many points of sale throughout France. Do not hesitate to consult our page Nous trouver.
If you have a point of sale and you want to make a partnership with us, you can send us an email to : contact@lesactives-paris.com
Pour un retour contre remboursement, vous pouvez nous envoyer un e-mail à l'adresse contact@lesactives-paris.com et nous préciser quelle(s) pièce(s) vous souhaitez renvoyer. Nous vous enverrons un bon de retour prépayé si vous êtes en France Métropolitaine (les retours hors France Métropolitaine sont à votre charge).
Pour un échange, vous pouvez également nous envoyer un e-mail à l'adresse contact@lesactives-paris.com et nous préciser quelle(s) pièce(s) vous souhaitez échanger, puis nous renvoyer votre colis à l'adresse : 3 Square Chézy, Neuilly-sur-Seine (92200), nous vous renverrons à nos frais les nouvelles pièces une fois le colis reçu.
Yes, of course! Free to choose what fits and pleases you the most.
You can find mix & match videos on our Instagram
Each piece is imagined in Paris, the fabrics are made in France in the Rhône Alpes region, to be then made in our workshop in France or Portugal. The pieces are transported by truck to reduce our environmental impact.
For France, you have several choices for the delivery method: express (1 to 2 business days), home (2 to 5 business days).
For Europe, the delays are 3 to 7 business days.
However, the post office can sometimes have hazards and the delays can be longer.
If you are in Paris, you can also pick up your click and collect order in the 7th district of Paris.
If you want to make an exchange, please send us a mail to let us know. We will let you send the parts back to us on your end and once we receive the package, we will send the parts to be exchanged back to you on our end.
While returns are free, it's a little different for exchanges. Being still a young brand we unfortunately cannot financially ensure the return as well as the shipping of the new parts.